Privacy Policy for Vidya Learning

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Demographic Information: Age, gender, and location (if relevant to your enquiry).
• Educational Information: Details about your learning requirements, goals, and preferences.
• Technical Information: IP address, browser type, device information, and usage data when you visit our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide the services you request.
• To communicate with you via email, phone, text, or video call.
• To share your details with our tutors to facilitate your learning needs.
• To improve our services, website, and customer experience.
• To comply with legal obligations and protect our rights.

We will not share your personal information with third parties for marketing purposes without your explicit consent.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent (e.g., by submitting our contact form).
• Contractual Necessity: To fulfill our obligations to you as part of our services.
• Legitimate Interests: To improve our services and communicate with you effectively.
• Legal Compliance: To meet our legal and regulatory obligations.

4. Data Sharing and Disclosure

We may share your personal information with:

• Our Tutors: To facilitate your learning needs and provide tailored services.
• Service Providers: Third-party vendors who assist us in operating our business (e.g., IT support, payment processors). These providers are contractually obligated to protect your data.
• Legal Authorities: If required by law or to protect our rights and safety.

We do not sell or rent your personal information to third parties.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you withdraw your consent, we will delete your data unless we have a legal obligation to retain it.

6. Your Rights

Under data protection laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal information under certain conditions.
• Restriction: Request restriction of processing under certain conditions.
• Objection: Object to the processing of your data for specific purposes.
• Withdraw Consent: Withdraw your consent at any time by emailing info@vidyalearning.co.uk.

To exercise these rights, please contact us using the details provided below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: info@vidyalearning.co.uk